bank accounts, payments and cards
payment protection insurance (PPI)
financial advice, investments and pensions
Fairness is at the heart of what we do – and how we treat our staff and the people who use our service.
How our work is guided by our sense of fairness.
How we try to treat everyone we deal with fairly and equally.
If you’re a small business (SME) and want to make a complaint to us, go to our dedicated small business website for more information about how we can help.
We can also help with complaints about claims management companies (CMCs). If you have a complaint, or you’re a CMC dealing with a complaint, go to the Claims Management Ombudsman website for more information.
We share our practical experience in resolving financial disputes in a range of situations.
Complain to the financial business.
Get a final response letter
Make a complaint to the Financial Ombudsman
We feel proud of the work we do and are ambassadors of the Financial Ombudsman Service.
We challenge ourselves to strive towards excellence, embracing continuous improvement and always learning.
We treat everyone with respect, recognising diversity and ensuring inclusion.
Our customers trust us to deliver on our promises. Colleagues collaborate and build trust.